Terms & Conditions
By accepting these terms, it will be assumed the client has read, understands, and agrees to the terms listed. The client agrees to be the party responsible for full payment, communication, upholding this agreement, and satisfaction guarantee procedures. Third-party involvement is not recognized by Envy Cleaning Services, LLC. These terms are subject to change without notice.
Payment
A card on file is required to reserve an appointment with Envy Cleaning Services. The client assumes responsibility for ensuring the card on file is up to date and received prior to the appointment. Appointments are not guaranteed until an active card is on file. Returned payments are subject to a $35 fee and a late fee if applicable.
Deposit: A 50% non-refundable deposit is required to reserve an appointment for a Top To Bottom, Move Out/In, General Cleaning, or One Time cleaning and will be charged to the card on file. The deposit will be deducted from the cost of services provided on the scheduled date. We require 24 business hours notice to reschedule your appointment and transfer your deposit. Rescheduling cleanings cannot be guaranteed and are subject to availability.
Due Date: Payment is due on the date of the scheduled service. A $10 per day late fee is applied to all overdue invoices. Late payment charges do not include charges imposed upon acceleration of the entire debt or costs of collection and attorney fees as otherwise permitted by law. Past-due invoices are forwarded to the attorney for collection and/or legal action on the 7th day past due.
Scheduling
Business hours/service times: Envy Cleaning Services operates between the hours of 8:00am-6:00pm Monday-Friday. Exact times of service are subject to change. Due to unforeseen circumstances, an exact time is not guaranteed. All communications received outside of normal business hours will be considered received at the time of opening the next business day.
Envy Cleaning Services is closed for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas. Should your cleaning fall on any of these holidays, we will reschedule your cleaning. Envy Cleaning Services does not cancel a cleaning due to holidays, however a client may choose to cancel, and fees mentioned in these terms may apply.
Late Notice Cancellation/Reschedule: Cancellations or rescheduling are subject to a 100% fee if a notice of at least 24 business hours is not provided and a 50% fee if 48 business hours are not provided. This fee will be deducted from the client’s deposit or charged to the card on file. Availability cannot be guaranteed for rescheduling.
Skipped Cleaning: If a client chooses to skip a scheduled cleaning appointment, a Skipped Cleaning fee of $50 will be applied for each additional week that transpires between the skipped cleaning appointment date and the following cleaning appointment date. This fee will be incorporated into the subsequent service invoice. (Example: A weekly client calls in advance to skip an appointment, an additional fee of $50 will be applied to the next cleaning to accommodate a biweekly visit).
To avoid incurring the Skipped Cleaning fee, clients have the option to reschedule their cleaning with a notice of more than 48 business hours of the scheduled cleaning, instead of skipping. The client will resume their regular cleaning schedule following the rescheduled session. Rescheduling is subject to availability and not guaranteed. Contact [email protected] to reschedule.
No Notice Cancellation/Lock Out: A fee of 100% will apply for any last minute or same day cancellations. This fee is to cover the loss of wages for our cleaning technicians, travel expenses and the time reserved for your cleaning on the schedule. If the property is inaccessible upon our arrival, it will be deemed a No Notice Cancellation 15 minutes after we reach your location and have attempted to establish contact. All communications received outside of normal business hours will be considered received at the time of opening the next business day.
Communication
All appointment changes must be scheduled by calling Envy Cleaning Services directly at 352.900.3689 during business hours. Any other communication methods, including email and text messages, may not receive an immediate response. The client can edit their notification settings through the Client Portal (envycs.maidcentral.com). Envy Cleaning Services will make every effort to send automated text or email reminders for appointments, but these reminders are not guaranteed. Envy Cleaning Services reserves the right to record phone calls for quality assurance and training purposes.
Specifications
Please refer to the Top to Bottom Deluxe Clean, Deep Clean or Standard Clean checklist for your scheduled cleaning at www.envycs.com If you have any questions or wish to include any areas not listed, please contact the office prior to your scheduled cleaning appointment. Special requests may require price adjustments.
Pricing: Pricing and/or Labor Hours are based on an accurate assessment of the condition of the home. If we find discrepancies with the description of the home provided or that the home requires more cleaning than agreed upon due to construction, events, changes within the home, overdue air filters, or any other unforeseen conditions, we may call the client for approval of the additional time required. If unable to contact client and client did not pre-approve additional time, Envy Cleaning Services will complete cleaning within the approved timeframe and the quality will be compromised.
Distractions: If Envy Cleaning Services technicians are subject to distractions that affect their ability to work, we reserve the right to request additional time for the cleaning. Distractions include pets, third party, unexpected activity, or contractors interfering with the technicians’ duties. We will do our best to work around the distractions, but frequent interruptions in our routine may prevent us from completing the cleaning in the time allotted. Additional time may be available for purchase, or we may adjust our scope of work.
Labor Hours: Our time starts upon arrival to the home and ends after all necessary tasks pertaining to the scheduled cleaning are completed. This may include waiting for entry to the home, taking out the trash, cleaning our equipment, loading supplies and/or a walkthrough/checklist being completed. Labor hours are itemized by the total hours of each employee present for your scheduled cleaning.
Scope of work: Envy Cleaning Services technicians are instructed to follow the requirements for the cleaning they are conducting with detailed work orders; they are not authorized to adjust or changes without approval from the office. If you would like additional services performed, please call our office, or use the client portal prior to your scheduled cleaning. Add On services may require additional fees.
Our 100% Guarantee: If you are not satisfied for any reason, call our office within 24 hours for a reclean of the unsatisfactory areas. The Client will be assumed to have accepted the services unconditionally unless a claim that the service(s) are defective is made within 24 hours from the date of delivery. We appreciate the opportunity to correct any issues in a timely manner. If a re-cleaning of unsatisfactory areas is declined it will be documented as a complaint that has been resolved.
Photos: Envy Cleaning Services staff is not authorized to take photos or any media in a client’s home without authorization from management. To deliver the best service possible, we may ask our cleaning technicians for non-personal before and after photos, any accidents, or any specific areas to accompany your work order. These will be stored in your job file for reference to maintain the integrity of the work being completed.
Safety & Liabilities
Envy Cleaning Services has the right to refuse service due to unsafe conditions and declare this a No Notice Cancellation and fees mentioned in these terms may apply.
- In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that is not physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. Recommended temperatures between 65-75 degrees.
- Envy Cleaning Services technicians are unable to climb ladders higher than the three-step ladder they are issued to perform their work. Cleaning technicians are not permitted to use step ladders provided by the client.
- The Client assumes responsibility to ensure utilities are in working order at the property on the scheduled date. If the property does not have electricity or running water, Envy Cleaning Services reserves the right to decline service and declare the job a No Notice Cancellation.
- Insect/Rodent infestation: Envy Cleaning Services has the right to decline service if the home has a visible infestation and may require professional pest services prior to cleaning. Envy Cleaning Services reserves the right to decline service and declare the job a No-Notice Cancellation due to an active infestation.
By agreeing to our services, you acknowledge that if an active infestation is present in your property at the time of our service, you assume full responsibility for any resulting damages or liabilities. In such cases, we reserve the right to pursue legal action to recover damages incurred by our company due to the infestation. It is your responsibility to ensure that your property is free from any active infestations prior to our service. We recommend seeking professional pest control assistance if you suspect or are aware of an active infestation. - Pets: The client is responsible for securely restraining all animals on the premises that could potentially endanger Envy Cleaning Services staff or are at a significant risk of escaping. In the event of failure to secure such pets, Envy Cleaning Services reserves the right to take immediate legal action if injuries occur as a result. While we cherish your beloved pets, our utmost priority is the safety of our staff and your animals. We will make reasonable efforts to ensure the well-being of your pets during our service. However, any unpredictable behavior exhibited by pets is beyond our control. The client holds full responsibility for informing us of any potential risks posed by their pets before our staff enter the premises. This includes any history of aggression, illness, or other relevant information.
- Envy Cleaning Services will not accept liability for damages directly or indirectly caused by non-standard company cleaning products, tools and/or equipment requested to be used by the Client. Envy Cleaning Services is not liable for any damage caused from using a client’s vacuum cleaner upon the client’s request. Should the client request their vacuum cleaner as their preference for floor cleaning, the quality of the floor cleaning will not be guaranteed. Envy Cleaning Services staff is not responsible nor trained to perform any repair or maintenance to the client’s vacuum.
- Envy Cleaning Services staff will not be liable for items broken or damage due to wear-and-tear, nor damage caused by fixtures that are not properly secured. If we damage anything during the service being provided, we will notify the customer immediately. In the event we are at fault for an item damaged or broken, we reserve the option to repair or replace the item.
- Envy Cleaning Services staff may use their discretion to deem an area/item unserviceable due to liability.
- To protect the privacy and safety of our clients and our staff, exchanging phone numbers, email addresses, social media accounts, peer-to-peer payment systems, or any other means of communication are not permitted. All forms of communication are to go through the office directly.
- Vacant Cleanings: The property should be completely vacant unless previously agreed upon. Envy Cleaning Services may skip any areas that are occupied. It is expected that all closets and cabinets will be empty. At no point will our technicians remove and replace personal items unless previously agreed upon.
Our Staff DOES NOT:
- Clean or remove blood or any bodily fluids, fire or water damage, or glass debris. We are not trained in these areas nor are we equipped.
- Clean the interior of curio cabinets.
- Provide any pet or children-related services, nor empty diaper pails.
- Clean Chandeliers
- Provide fabric/furniture stain removal.
- Wash walls
- Service outdoor areas apart from patio cleaning.
- Clean areas above the reach of our step ladder, except with our extendable duster
- Clean Animal waste or litter
- Move or lift items over 20 lbs.
- Hand-scrub floors.
- Clean dirty dishes.
- Clean children’s toys, cribs, diaper changing stations, or highchairs.
- Disassemble light fixtures.
- Disassemble seals on shower doors, ovens, or refrigerators.
- Disassemble any furniture to clean it.
- Disassemble any appliance (besides oven racks and fridge shelves)
- Lift or move large or fragile items.
- Work in homes where the self-clean feature is engaged on an oven.
Soliciting Employees
Envy Cleaning Services makes a significant investment in recruiting, certifying, and training only the most qualified cleaning technicians. During the term of this agreement and for a period of 1 year following its termination, the client agrees neither to solicit, directly or indirectly, nor hire any current or former Envy Cleaning Services employee, without the expressed written consent of Envy Cleaning Services and compensation of $2,500 for a referral fee to Envy Cleaning Services for its loss. Once the referral fee is paid, Envy Cleaning Services will no longer be responsible for managing the Cleaning Technician, including, but not limited to liability protection, information security, scheduling, government taxes, quality of services, and any other act pertaining to the daily work duties of the former employee. In the event of a breach of this agreement, the client agrees to pay Envy Cleaning Services the referral fee within 14 days of hiring or soliciting a current or former Envy Cleaning Services employee. Failure to pay the referral fee within the specified time frame will entitle Envy Cleaning Services to seek legal remedies, including but not limited to monetary damages and injunctive relief.
FAQs
How do I pay for the services?
We require a card on file, but you can pay by check or cash in leu of charging the card.
Do you charge the card immediately after the card is on file?
No, we do not charge the card until the services are completed.
What if a technician breaks something while cleaning?
Rest assured; Envy Cleaning Services is fully insured. Our Technicians are required to inform our office staff immediately after something is broken in your home, as well as take a photo of the item and make a note of it in your Client file. We will most likely reach out to you regarding the damage before you need to reach out to us.
How many cleaners do you send out?
For the initial cleaning, we will send a team to suit your home’s needs. For recurring services, you will have 1 technician. We strive to keep the same cleaner every time so they know your home and can provide the best possible service.
Who will be cleaning my home?
All our cleaners are well-trained, highly rated, and thoroughly vetted. We conduct background checks, in-person interviews, and paid training for every employee, so we know they will do a great job for you.
What is the difference between Initial Cleaning and Recurring Cleaning?
Initial cleaning means we are getting your home up to our high standards so that we can provide consistent service going forward. Recurring cleaning means that we will maintain the high-quality clean on a regular basis.
Can you clean everything?
While our cleaning technicians work hard to make your home sparkle, there are limits to what we can do with set-in stains or certain textured or porous surfaces, such as fabrics, wood, shower doors, bathtubs, grout, countertops, etc. We will clean these surfaces as thoroughly as possible but be aware that they might not appear as visually clean as other surfaces. If your home has hard water with a high mineral content, it may have created permanent mineral stains or build-up, especially in the bathroom and kitchen. While we will do our best, we cannot guarantee removal of all hard water deposits. In addition, there are some things that we do not clean.
Do you accept tips?
Tips are not expected but are greatly appreciated by our hardworking professionals. Tips can to given in the form of cash, or paid to the Technician(s) through the Client portal.
If I have already had service with another company, do I have to do an initial clean?
We will do a walkthrough estimate to evaluate your home and determine if a Deluxe Clean is necessary.
Do you offer carpet cleaning?
At this time, Envy Cleaning Services does not provide carpet cleaning services.
Do you use organic or eco-friendly cleansers?
Yes, we offer full organic cleaning as well as eco-friendly. We can customize our products to fit your needs. We do not use bleach products at all.
Do you provide the products and equipment?
Yes, we provide everything. If you have a special product such as Bona that you use on your floors, we ask that you provide that as we do not carry that product. Please make any products you would like used accessible to your Technician(s) on the day of service. They will have notes in your Client file on what you would like used for cleaning, but if they are unable to find those products within your home, they will try to contact you first, but ultimately may have to clean your home with our products.
Are there any cleaning tasks that you will not perform?
Due to health and safety regulations, we cannot clean areas containing biohazard waste such as animal or human waste or urine.
What time will my cleaning take place?
Our technicians start as early as 8am. They will be given a window of 1 hour from your assigned time to start as they may run over on their first clean.
Do I need to be at home while the cleaning is performed?
This is entirely up to you. Most of our customers are not at home during their cleanings, which is why we ask for the lockbox or code to have access while the clients are away.
What if I need to cancel my cleaning? Do you have a cancellation fee?
If we are notified within 48 hours there is no cancellation fee. If you must cancel between 48-24 hours before your scheduled clean, a 50% fee will be charged to pay the cleaner for lost wages. If you must cancel with less than 24 hours before your scheduled clean, a 100% fee will be charged to pay the cleaner for lost wages.
What do I need to do to get ready?
Our goal is to make this as easy as possible for you, but a little help from you will go a long way toward getting the perfect clean. Before we arrive, please pick up excess clutter, move any fragile items out of the way, and empty the sinks so that our cleaning technicians can safely access all the surfaces in your home. If there is excess clutter, we will clean around your possessions rather than move them.
During the summer months, it is important that our technicians be able to work in safe temperatures. Please be aware that they may set the air conditioning to as low as 72 degrees Fahrenheit while working in your home and will reset it to your preferred setting before they leave. Other than that, secure any pets and make sure that we will be able to enter your home at the scheduled date and time. We know what to do after that!